Returns & Exchanges
At Moment, we want you to savor every bite; if you are not completely satisfied with your order, we offer a 30-day return window for unopened pantry items and quality guarantees on all perishables.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or report as damaged.
Prepare Your Package
Carefully pack the unopened items in their original packaging, ensuring the contents are secure for transit to prevent damage during return shipping.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing