Frequently Asked Questions
Everything you need to know about Moment snacks and delivery.
How do you ensure the freshness of my order?
We prioritize quality by using temperature-controlled packaging and expedited shipping for all perishable items to ensure they arrive at your doorstep in peak condition.
Where do you ship to?
Moment currently ships to all 50 U.S. states. At this time, we do not offer international shipping, but we are working on expanding our reach soon.
Are your products suitable for specific dietary restrictions?
Yes, we offer a wide range of gluten-free, vegan, and keto-friendly options. You can use our on-site filters to shop by your specific dietary needs.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team.